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SHIPPING AND DELIVERY

TRACKING ORDER

For all deliveries, we provide a tracking number to you through our shipping confirmation email.

How can I track my parcel?

When your order is shipped, an email containing a tracking number will be sent to you. This number allows you to easily track the whereabouts of your order. Tracking data will not update until 1 day later so do not worry if your tracking number doesn't work immediately.

 

AUSTRALIA

There are two shipping options for Australian residents:

Standard Post ($8.00) - Takes 4-8 business days for postage depending on your location plus production time (4-6 business days).

Express Post ($12.00) - Takes 1-4 business days for postage depending on your location plus production time (4-6 business days). 

FREE Express Postage for orders over $60.

Tracking is included, if you wish to receive your tracking number after purchasing please contact us through the 'Contact' page.  Australia Post can often take 1-2 days longer to deliver at peak times throughout the year. 

INTERNATIONAL

If your country is not listed below please email us to receive a shipping quote and estimated postage time. 

All International packages are sent via Pack & Track International. Tracking is included; please contact us for your tracking number once you receive a shipping confirmation email. 

FREE Standard shipping on International Orders over $150.

NEW ZEALAND

Standard $15AU - Takes 5-8 business days for postage depending on your location plus production time (4-6 business days).

Express $30AU - Takes 3-6 business days for postage depending on your location plus production time (4-6 business days). Includes signature on delivery, tracking and text notifications.

UNITED STATES

Standard $20AU - Takes 5-10 business days for postage depending on your location plus production time (4-6 business days).

Express $35AU - Takes 4-8 business days for postage depending on your location plus production time (4-6 business days). Includes signature on delivery, tracking and text notifications.

CANADA

Standard $20AU - Takes 9-15 business days for postage depending on your location plus production time (4-6 business days).

Express $35AU - Takes 4-10 business days for postage depending on your location plus production time (4-6 business days). Includes signature on delivery, tracking and text notifications.

UNITED KINGDOM

Standard $25AU - Takes 6-10 business days for postage depending on your location plus production time (4-6 business days).

Express $40AU - Takes 4-8 business days for postage depending on your location plus production time (4-6 business days). Includes signature on delivery, tracking and text notifications.

*Please note all international customs charges and taxes are payable by the receiver. CHERRIE is not responsible for any additional charges incurred for shipping orders internationally.

 

RETURNS

For jewellery and accessories, we do not offer returns/exchange due to hygiene reasons unless the item is deemed faulty or damaged. Refunds will only be performed if parcels have not been received and have gone missing for 30 days after the date of investigation with the post office. Refunds will also be performed if items are broken or damaged upon arrival date with a proof of photo. 

Please email lovefromcherrie@gmail.com with your order number and a photo of the damaged items.

For any further questions not answered here on our FAQ page, please contact CHERRIE customer service at lovefromcherrie@gmail.com or at our contact page.

 

Thank you for shopping with CHERRIE!